Privacy Policy

Introduction

Welcome to ack44. We are committed to protecting the privacy and security of all users who access our online casino and sports betting platform. This Privacy Policy explains in plain terms what personal information we collect, how we use it, when we may share it, and what rights you have as a registered player or visitor.

By registering an account or continuing to use ack44, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please contact our support team at the email address provided at the end of this document. This policy applies to all ack44 services accessible from Bangladesh, including our website and any associated mobile experiences.

Information We Collect

ack44 collects several categories of information to deliver a safe, personalised, and compliant gaming experience. The categories are set out below.

Account and Identity Information

• Full name, date of birth, and nationality as provided during registration
• Email address, mobile phone number, and residential address (including city, e.g. Dhaka, Chittagong, Sylhet)
• Government-issued ID documents uploaded for identity verification (KYC), such as National ID Card or passport
• Username and account preferences selected during or after registration

Financial and Transaction Information

• Deposit and withdrawal records, including amounts in BDT and the payment method used (e.g. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank)
• Partial payment account identifiers (e.g. last four digits of a mobile wallet number) necessary for verifying transactions
• Bonus usage history, wagering requirement fulfilment records, and promotional campaign participation

Technical and Usage Information

• IP address, browser type and version, operating system, and device identifiers
• Pages visited, session duration, game history (including cricket betting, slots, live casino rounds), and clickstream data
• Cookies, local storage data, and similar tracking technologies (see the Cookies section below)

How We Use Your Information

ack44 uses the information we collect for the following purposes, always with the goal of providing you with a secure, fair, and enjoyable gaming environment:

• Account creation, authentication, and ongoing account management, including processing deposits and withdrawals in BDT
• Identity verification (KYC) to comply with applicable regulations and to prevent fraud, money laundering, and underage gambling
• Delivering customer support and responding to enquiries, complaints, or disputes submitted to our team
• Personalising your experience — for example, displaying relevant promotions for cricket betting events such as BPL, T20 World Cup, or IPL
• Sending service-related communications such as deposit confirmations, bonus notifications, and security alerts via email or SMS
• Analysing usage patterns to improve site performance, detect technical issues, and develop new features for our players in Bangladesh

Disclosure of Your Information

ack44 does not sell your personal data to third parties. We may, however, share information with trusted partners in the limited circumstances described below.

Service Providers

We engage third-party vendors to perform services on our behalf — including payment processing (bKash, Nagad, Rocket), identity verification, fraud detection, customer support tooling, and hosting infrastructure. These vendors are contractually bound to handle your data securely and only for the purposes we specify.

Legal and Regulatory Requirements

We may disclose information where required by law, court order, or regulatory authority. This includes cooperation with anti-money-laundering (AML) investigations, fraud prevention bodies, and other lawful requests from competent authorities in Bangladesh or elsewhere.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving ack44, your personal data may be transferred to the relevant successor entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

ack44 uses cookies and similar technologies (such as local storage and pixel tags) to operate our platform, remember your preferences, maintain your session, and analyse how our site is used. Cookies are small data files stored on your device by your browser.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of parts of our platform — for example, you may need to log in again after each visit. We do not use cookies to serve third-party advertising.

Data Security

We take the security of your personal data seriously. ack44 employs industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server environments, access controls limiting data exposure to authorised personnel only, and regular security reviews.

While we strive to maintain robust security, no system can guarantee absolute protection. In the unlikely event of a data breach that poses a material risk to your rights, we will notify affected users promptly in accordance with applicable obligations.

Data Retention

ack44 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Financial and KYC records are typically retained for a minimum of five years following account closure, consistent with anti-money-laundering requirements. You may request deletion of your data subject to the conditions described under Your Rights below.

Your Rights and Choices

As a user of ack44, you have meaningful rights over your personal data. These include:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — subject to legal retention obligations, you may request that we delete your account and associated data
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to restrict processing — in certain circumstances you may ask us to limit how we use your data while a complaint or query is under review

To exercise any of these rights, please contact us using the email address shown in the Contact section at the end of this page. We aim to respond to all legitimate requests within 30 days.

Third-Party Services and Links

Our platform integrates third-party game content provided by studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers operate under their own privacy and data-handling terms. While we take care in selecting reputable partners, ack44 is not responsible for the privacy practices of third-party software providers whose technology runs within our platform.

Payment service providers such as bKash, Nagad, and Rocket process transaction data under their own separate privacy frameworks. We encourage you to review their respective privacy policies if you have concerns about how these providers handle your financial data.

Protection of Minors

ack44 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will promptly close the account and delete all associated data. If you believe a minor has accessed our platform, please notify us immediately at the contact address below.

Changes to This Privacy Policy

ack44 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice to registered users via email or an on-site notification. Your continued use of ack44 following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ack44 handles your personal data, please do not hesitate to reach out to our support team. We are available to assist you and aim to respond within two business days.

Email: [email protected] (plain text — not a clickable link)